T&Cs

Please familiarise yourself with these Terms & Conditions BEFORE bringing your cat to board with us:

  • Cats will NOT be accepted for boarding without valid and up to date vaccination card for immunisation against cat flu and enteritis.
  • All cats must be vaccinated annually with the vaccination administered no longer than 15 months from the previous vaccinations.
  • Owners must inform Portway Cattery at the time of booking and arrival at the cattery of any medical history which may affect the cats stay at the cattery, including pre-existing or reoccurring medical conditions.
  • Portway Cattery reserves the right at its sole discretion to refuse administration or any cat showing illness pending veterinary advice.
  • If your cat develops a medical condition or suffers an injury whilst boarding with Portway Cattery the cattery veterinary surgeon will attend the cattery or the cat may be removed to a veterinary surgeons care at the sole discretion of Portway Cattery. Portway Cattery reserves the right to contact the owners veterinary surgeon wo discuss and past or current medical conditions. Portway Cattery will also use reasonable endeavours to contact the owner or owner’s representation. However, if contact with the owner or owners representation is no possible any treatment deemed necessary by the cattery, veterinary surgeon will be carried out without owners consent. If your cat develops a medical condition or suffers an injury whilst boarding with Portway Cattery, Portway Cattery will be responsible for any veterinary fee’s for up to 30 days up to a limit of £1500. Any fees incurred over 30 days or in excess of £1500 will be the responsibility of the owner. However, any veterinary fees which are incurred by Portway Cattery for treating a cat which is suffering from a medical condition that it has had history of previously suffering from or for a cat which enters the cattery with an ongoing medical condition will be the responsibility of the owner and will be rein burst in full by the owner.
  • Boarding rates are charged on a daily basis including day or arrival and departure and includes all food (except prescription diets), beddings, litter, chalet heating, VAT and insurance.
  • Full payment is required at the commencement of the boarding period. Cats will not be realised until full payment is received by Portway Cattery.
  • Portway Cattery will use reasonable endeavours to supply and feed as instructed by the owners. However, alternative diets / brands may be fed if difficulties are found obtaining the cats usual food, or if it is not eating usual diet.
  • Sharing of accommodation is only available to cats which are considered compatible by Portway Cattery and which are from the same household.
  • Males cats over 6 months of age are only accepted for boarding if neutered.
  • Provisional bookings will only be held for a maximum of 3 days.
  • PAYMENT DEPOSITS: customers may be required to provide a deposit of up to 50% or the total booking fee if they booking is cancelled less than 6 weeks before the booking is due to start (for whatever reason), Portway Cattery reserves the right to retained the deposit/ full payment. If the booking period is reduced less than 6 weeks before the date the booking is due to start (for whatever reason) then Portway Cattery reserves the right to retained the pro rata proportion of the deposit/ full payment of those days which have been reduced / cancelled.
  • CANCELLATION/ AMMENDAMENTS to bookings without deposits paid: Portway Cattery must be informed before the drop off day or any changes or cancellations to a reservation. If Portway Cattery is no notified atleast 6 weeks before the booked drop off day, Portway Cattery reserves the right to charge the owners for the full reserved period if they are shortened/ cancelling the booking (for whatever reason). When a booking needs amending you are advised to inform Portway Cattery as soon as possible to avoid problems when arriving for boarding.
  • Please be aware that if you are booking boarding for the following the tariff may have altered from the time of booking to when you board, as prices are reviewed each year, to take in to account any revenant factors any revised changes will be implemented from the 1st January. If you do not agree with any price increase that may affect your booking, you are entitled to cancel the booking without penalty.
  • Unclaimed cats will be found alterative care/ ownership if after 3 weeks it has not bene possible for Portway Cattery to make contact or receive contact from the owner or their emergency contact.
  • Cats must be transported in a suitable and secure pet travel carrier.
  • Portway cattery require a contact of a friend, neighbour, relative or owners mobile number in the event of emergency including if you are delayed in picking up your cat.
  • In the event you are delayed picking up your cat you will need to arrange for someone to be available to collect your cat on your behalf as we cannot guarantee to be able to hold your cat for any extra days. Please inform Portway Cattery of the stand by collectors contact details when you drop your cat off for boarding (if different from your emergency contact).
  • All belongings are left at owner’s risk. Any items left unclaimed after 1 month after boarding maybe disposed of.